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frequently asked questions

Below are the most frequently asked questions we receive from our customers. If you have a question that is not answered below, please submit a ticket and we will respond promptly.

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Are you the same as Reprise Hosting?

VPSHostingDeal.com is a division of Reprise Hosting that specializes in ultra low-cost self-managed cheap VPS hosting plans. Both Reprise Hosting and VPS Hosting Deal share the same client support and billing area. Subscribers of VPS Hosting Deal and Reprise Hosting are hosted in the same facilities, but on different servers. VPS Hosting Deal customers are expected to self-manage their own cheap VPS hosting plans, while Reprise Hosting subscribers pay a premium to receive comprehensive troubleshooting, consulting and diagnostic services.

What is your uptime guarantee?

We guarantee 99.9% uptime for network and power for a given month. Exceptions to this policy include:
  • Scheduled maintenance (minimum 48 hour prior notification).
  • Requested upgrades/modifications to your service.
  • Suspension of service.
  • Service crashes caused by the client (i.e., misconfigurations, failed installs, etc).

Can I run a VPN? Do you have TUN/TAP or PPP?

Yes, you may run a VPN client or a VPN server on any of our VPS plans. OpenVPN is popular choice amongst our customers. TUN/TAP and PPP are available on all of our plans.

Do you allow email marketing?

We do allow email marketing and we do not limit the number of e-mails that you can send. However, your email marketing must be compliant with the US Federal CAN SPAM act. This means that all of your e-mail recipients must 'opt-in' to your e-mails. Unsolicited commercial e-mail is not allowed. Your e-mails must also contain an unsubscribe link. If your VPS becomes blacklisted as a result of your e-mail activity, you will likely face account suspension or termination if the issue is not readily corrected.

What am I allowed to host?

You are allowed to host anything not restricted in our terms of service.

Where are your servers located?

Our servers are located in Las Vegas, Nevada, USA. If you wish to test ping times or evaluate the trace route, you may test the IP 204.77.14.190.

How long will it take to setup my account?

Most accounts are setup within an hour during normal business hours. Our normal business hours are 9AM to 6PM Pacific Time, 7 days a week. We guarantee that all accounts are setup within 24 hours of invoice payment. Orders subject to additional fraud reviews by our third party payment processors will not be setup until the funds have been released to us.

Do you offer Windows VPS hosting?

Yes, do we do offer Windows Server 2003 and Windows Server 2008. In order to install Windows, you must order one of our Xen virtualization plans with 512MB of memory or more. The plans are self-licensed meaning that you must supply your own Windows license.

How do I access my VPS?

If you order a VPS with Windows, you will be able to access your VPS through Remote Desktop (RDP) or by VNC. You will be able to use your VPS in the same way you would use a regular Windows desktop computer.

If you order a VPS with Linux or FreeBSD, you will be able to access your server through SSH (command line, no desktop).

Can I switch operating systems?

Yes, you may re-install your current operating system or install an entirely different operating system through our automated VPS control panel system.

Can you help me install Apache, MySQL, PHP, etc?

Unfortunately we cannot. Our VPS prices are as low as they are because they are entirely unmanaged. Our customers are expected to know how to manage their servers or be willing to learn how on their own.

Do you offer refunds?

The virtual private server hosting services provided by VPSHostingDeal.com are offered at extremely low prices. We cannot offer refunds of any kind. All payments made on a VPSHostingDeal.com account should be considered non-refundable.

Do you provide backups?

Our customers may opt for a free 5GB backup account (accessible via SCP or FTP) or pay an extra $4.95 per month for automated weekly offsite backups of your entire virtual private server.